2692 Castro Valley Blvd, Castro Valley California 94546
Yay! We have a new roof!After Terrence finished patching the part of our roof that we were both concerned about back in May, we did not communicate again until he emailed me on July 29th to ask if it was okay for the work to begin the following Tuesday, August 2nd. Going back to April, when we first spoke, Terrence was upfront that he did not know when the work would begin simply because weather cannot be accurately predicted. We had no issue with that and had the utmost confidence that he would take care of business. Fast forward to the 30th and we chatted over the phone about what color roof we wanted. Our house has been painted gray the last two times so we asked for something that would go well with gray and also keep out as much heat as possible. At 9:30am, the tear-down crew arrived. We had moved our vehicles out of the driveway to make room for their truck. By 12:30, our old roof was gone. At around 2:30, most of the supplies for the new roof including our gutter guards (additional cost), roof vents, lumber, and shingles. Most items were staged on the roof while some was staged in our driveway. Then the work began. They worked late in the afternoon before leaving for the day. They returned the next morning and went straight to work. Because our roof was half-naked and there was a slim chance of precipitation, Terrence worked late into the evening by himself by headlamp to make sure that all exposed areas were covered with Visqueen to prevent any chance of water damage. By the end of the day on Thursday, the work was done and all that was left to do was the final inspection by the City. I received an email from Terrence that a member of his team would be putting up a ladder so the Inspector could climb onto the roof. We didn't need to be home. As luck would have it, the Inspector arrived just as we were leaving for lunch. He wanted to first inspect our smoke and carbon monoxide detectors. This was in spite of the fact that we had already filled out an affidavit stating how many of each we already had installed plus how many, if any, we needed to install to be in full compliance. Our house is small with two bedrooms, one of which does not have a bed in is but is being used for a home office. The Inspector still required a detector in each bedroom. Not a big deal, but we already had two smoke detectors in the hallway, one connected to our alarm system and one free standing that is a combination unit. We also have a combination unit in the garage (think water heater and gas dryer) but he didn't care about that. A quick trip to Costco and 10 minutes of installation time took care of that. So we now have four combination units and one smoke detector in a 1000 square foot house. Anyway, Terrence did not even ask me for payment until after the permit was signed off. He offers a 2% discount which I forgot to subtract from his invoice when i used his Intuit payment method to transfer funds from our credit union to him. I sent him an email informing him of that and he returned the 2% to me via check. The invoiced price was to the penny on his estimate at the beginning of the project. There was a minor amount of dry rot (a couple of boards), which he took care of at no additional cost. He also removed our old aerial antennae and our DirecTV dish (DirecTV didn't want it back; I checked first) and disposed of them for us. The crew worked quickly and efficiently. Everyone was polite and greeted us whenever they saw us. In turn, we put out an ice chest of sparkling water, Gatorade and soda so the crew could stay hydrated. Questions were answered without hesitation. If they didn't know the answer, they referred us to Terrence. We've already had a couple of neighbors come by and ask how we liked their service. I highly encourage everyone who needs a roof to call Terrence and ask for an estimate. He's down to earth and obviously cares about his customers, crew and work.