William K. Shiomi, OD

Sep 2023

Terrible place to shop and or buy glasses. Antionette doesnt know anything . I bought and paid for 2 pair of prescription glasses. I originally came up there with my prescription. They took my order and when I called back to ck no one answered the phone. I had to go back in person to ck on my order, they didn't even have a note in the computer with my prescription or that I had even came there previously and had asked specifically about two pairs of frames they stated they sold there. I had to start the process all over again! The optometrist (sorry forgot his name, older man, gray hair and beard) who came to help me Had had the friggn shakes!! he could not hold his hands still. He scribbled marker all over the sample glasses to make the markings to line up with my pupils for the glasses I was ordering and paying for. His writing was illegible. I didn't feel confident about the markings he made regarding my PD. I called on more than 3 occasions to ck on my glasses. No one answered the phone all three times. I left voicemails no call back. I emailed, no email or call back. I finally went up there only to find out my glasses were ready! No accountability. Antionette kept trying to defend herself "It wasn't me " OK well can you find out why or what happened? I asked to speak to a manager and or the owner. I was promised someone would call me. I NEVER received a call. After I picked up my glasses, Antionette didn't even ask if they fit well, or could I see out of them. She was ready for me to go. I called her back a few days later in the morning which she suggested if I wanted to speak to someone, to ask about my promised phone call. Once again, she got defensive as though there was nothing she could do. This was a terrible experience for spending over $500 dollars on glasses. Terrible customer service, no follow up. No accountability no professionalism No system of records regarding your medical information (i.e. prescription), BUYER BEWARE. I would not shop here. There are much more professional and better places. This Dr William K Shiomi should be ashamed to have his name assciaed with the place, Still never received a call from him or anyone else regarding my concerns.

Feb 2022

These people are by far the worst!! My kids and I have had Covid unable to pick up my glasses for being quarantined and sent the half of what I owed to collections! I do not have the glasses but yet sent me to collections after being a loyal customer for 20 years!!!