I believe MPELL stopped issuing cards. I think that was the right move for ADT. I believe there were many customer complaints. The card was hard to use even after registering and after being told online purchases can be made. Then there is a fee for inactivity after the allotted period. I've never seen this with Visa or Amex gift cards. The card was decreased in value over time per statement. That is such a disservice to the customer. The fact that I even had to pay to have MPELL send my gift card to me was alarming. Their customer service isn't the best either. Yeah ADT is better off offering another incentive vs using MPELL gift cards. In the end, there was... read full review
August 2020
Mpell solutions were responsible for sending out rebate cards me and my husband receive from our electric company. I called because I hadn't received my latest one in quite some time. The woman I talked to was incredibly sweet and took care of the issue right away! Turned out to not be their fault and all, but she still took the initiative to fix the issue. ALSO she saw that we never signed up to receive a rebate from back in 2018 (I must of missed it in the mail) and she went out of her way to get us that money too! I felt so loved and thankful. Thank you mpell!
August 2020
I sent in a $19.80 money order for a shipping and handling fee for 4 gift cards. I was told it’ll take 6-8 weeks for the cards to be shipped after receiving the money order, then I was told it’ll take 1 week to receive the cards from the date the cards are being shipped...didn’t receive them, then I was told it’ll take 2 weeks, then I was told that I was misinformed and that it’ll take 3 weeks, it’s been 3 weeks and I still haven’t received the cards. PLEASE DON’T WASTE YOUR TIME AND MONEY with MPell. The gift cards suppose to be a courtesy on behalf of ADT, but instead it’s a headache.
I believe MPELL stopped issuing cards. I think that was the right move for ADT. I believe there were many customer complaints. The card was hard to use even after registering and after being told online purchases can be made. Then there is a fee for inactivity after the allotted period. I've never seen this with Visa or Amex gift cards. The card was decreased in value over time per statement. That is such a disservice to the customer. The fact that I even had to pay to have MPELL send my gift card to me was alarming. Their customer service isn't the best either. Yeah ADT is better off offering another incentive vs using MPELL gift cards. In the end, there was... read full review
Mpell solutions were responsible for sending out rebate cards me and my husband receive from our electric company. I called because I hadn't received my latest one in quite some time. The woman I talked to was incredibly sweet and took care of the issue right away! Turned out to not be their fault and all, but she still took the initiative to fix the issue. ALSO she saw that we never signed up to receive a rebate from back in 2018 (I must of missed it in the mail) and she went out of her way to get us that money too! I felt so loved and thankful. Thank you mpell!
I sent in a $19.80 money order for a shipping and handling fee for 4 gift cards. I was told it’ll take 6-8 weeks for the cards to be shipped after receiving the money order, then I was told it’ll take 1 week to receive the cards from the date the cards are being shipped...didn’t receive them, then I was told it’ll take 2 weeks, then I was told that I was misinformed and that it’ll take 3 weeks, it’s been 3 weeks and I still haven’t received the cards. PLEASE DON’T WASTE YOUR TIME AND MONEY with MPell. The gift cards suppose to be a courtesy on behalf of ADT, but instead it’s a headache.