Family Eyecare Center, Now Operated by Total Vision

Family Eyecare Center, now operated by Total Vision, has been serving the Campbell, CA community since 1970, focusing on comfort, compassion, and genuine care in optometry. The center offers various services, including eye exams, dry eye therapy, and vision therapy, ensuring families receive the attention and respect they deserve for their eye health. Many customers appreciate the staff's kindness and helpfulness. One reviewer noted that despite forgetting their contact lenses, the staff provided trial lenses at no fee, showcasing the center's commitment to customer service. Another patient praised Dr. Chang and Dr. Ruiz for their support in resolving contact lens issues, emphasizing the feeling of being well cared for. However, some reviews highlighted challenges with insurance, particularly for VSP members. Due to a change in network status, the center can no longer provide full benefits, which has led to some dissatisfaction among patients. One reviewer expressed disappointment over not being informed about the insurance situation until it was time to order contacts. This has created some confusion regarding appointments and the types of exams offered. Despite these issues, Dr. Lum, the founder of Family Eyecare Center, continues to be a valued presence, and many customers appreciate his expertise and understanding of their needs. Though some patients have concerns about the changes since the transition to Total Vision, the overall sentiment reflects a dedication to quality care and customer satisfaction. The center remains a recommended choice for eye care in the area, especially for those who prioritize compassionate service.