Mercy Medical Group - Cameron Park, Primary and Pediatric Care

May 2024

Horrible customer service. I am extremely disappointed. They dropped me as a patient without any sort of warning. No call, no text, no email. I have been a patient with them my whole life and for them to be this unaccommodating is infuriating. I have been fortunate to not have to see the doctor in the past few years. I should not be punished because of this.

** if I could make it 0 I would. I am still having issues being accepting after working with a patient advocate who approved me for this doctor. I have email proof. What am I paying for insurance for?

Feb 2024

Horrible customer service. They dropped me as a patient with out any sort of warning, no call, no email. Extremely disappointed with how they are treating me. I've been a patient with them my whole life and for them to be this unaccommodating is absolutely infuriating.

Feb 2023

Front desk staff is rude and unprofessional. The intake nurse Becky needs to retire because shes "tired" after her 30+ years. She treats people terribly. When you hear the commercials about the care Mercy gives its patients, it's actually the opposite. Its a strong "lack" of caring. What is happening to our society if you're not comfortable at your Doctors office ? I wanna cry.