Gold Coast Health Plan

Jul 2024

Moved from La county to Ventura county, gold cost health is the worst , it became my nightmare to deal with , customer service is the worst, can't speak with supervisor every time I have to wait for call back and they never called me , I have special need son need more attention , 4 months the and nothing had been done yet. Wondering what are they doing in their office. Wish o can give a biding ZERO.

Jun 2024

I have been contacting them for over a year to get reimbursed for services I've received. Their system is always down and employees can't help or don't know how. I can't speak to a supervisor directly but have to wait for a call back that never happens. They were sending letters to me about my claims to the wrong address saying I wasn't responsible for payment. Latest time I called they said another company has to deal with the claim after all the times I've contacted. And they immediately call me after I filed another claim to reiterate that I have to be reimbursed through their partner company but still no supervisor contact.

May 2024

Absolutely the worst insurance company for Medi-Cal managed Care the service is beyond horrible the quality of the providers is absolute s*** I have to pay for private insurance because I have to deal with these people if I don't have private Gold Coast health plan staff are really disrespectful rude and unhelpful and incompetent their customer service department really Lacks caring for their clients they deny many claims and hold people back from services that they actually need they underutilize them and their utilization nurse should be fired the only good person at Gold Coast health plan is Leanne nurse care manager five stars to her but otherwise this health plan is on my bad list they're very slow with processing claims and they don't approve enough appointments at a time my doctor's had a really hard time working with Gold Coast health plan because they are very difficult to work with very unprofessional and I'm extremely disappointed also their member ID cards are very cheap and they peel really easily I hope that there's changes to come soon for them for their sake