MoonAcre Spa & Bath

Nov 2023

Let's talk about what I did like, first. Cute little lips 3D style artwork on the landscaped grounds via my pictures on here. The manager on duty, Genavieve, went above and beyond to try and make us feel comfortable. She brought us glasses of champagne. She brought us towels for both the heated pools (it was raining) and the outdoor showers. Provided robes. Asked how our experience went. Genavieve was 5 stars worthy! We also had booked two massages for myself and my girlfriend who happens to be a massage therapist and spa business owner. I exited my massage and right away my GF asked, "what is that on your neck? Are those scratches?" Stephanie gave me a really terrible massage. I don't even know where to start. I said relaxing, it was NOT. I asked for light pressure/swedish/relaxed. It was pointed pressure points, deep tissue style, and at one point during I actually exclaimed, "OW!" during her bodywork on my arms. She had no alternative style movements even when I clearly stated the pressure was entirely too much. I left with visible neck scratches that were photographed for record still in my robe and presented to the manager. Even though she comped 20% for this very uncomfortable spa experience, the forced automatic gratuity on the bill actually makes our visit just sub-par / awful. I am giving 3 stars because we did enjoy the heated pools; we did sip the complimentary champagne, and we did hang out for a bit...... but to leave an expensive 50 minute SWEDISH massage feeling actually sore and scratched because the therapist did not have her nails trimmed is one hundred percent unacceptable and I am mentioning it here to almost give other visitors that heads up. The massage I received was terrible! As always, thank you for reading.

Nov 2023

The massage with Stephanie was amazing! I'm a travel nurse, so I get massages all over the country. This was by far a top 5. Before my massage I was able to spend time at the pool. The pool was heated and felt great on the cool day. I wish I could of spent more time there. The receptionist was great as well.

Sep 2023

My husband, son and I had a massage at end of August. While massage was great, I regret the added mud bake service we requested. Total waste of money and time. You are led to outdoor lounge area with bowls of clay. Given some vague instructions to spread it on and bake until it drys. No one even came back to tell us when we should turn to the other side. Sooo.. if self applying mud is your thing for $75 plus mandatory gratuity (for what or who was this going to??), then consider it. Otherwise, definitely skip it. I felt robbed! Really will look at other spa experiences next time, where, I can decide who and when to tip!