Drybar - Burlingame

Drybar Burlingame specializes in blowouts, aiming to be the best at this particular service. They offer a range of styles to choose from, and stylists are trained to use professional products and tools. While the stylists are generally skilled and receive positive feedback, there are recurring issues with the business's management and scheduling practices. Clients report difficulty scheduling appointments with specific stylists, as the online system is unreliable and phone calls are often unanswered. There is no way to guarantee a preferred stylist, making in-person bookings necessary. Furthermore, clients frequently experience appointment changes without prior notification, leading to inconvenience and frustration. Another common complaint is the salon's tendency to run late, causing delays for customers, particularly those attending events. While the stylists themselves are commended, the management is criticized for their lack of communication, inadequate scheduling system, and failure to compensate customers for the inconvenience caused by late appointments.