The initial service request was quick, but the once a week care giver helper hasn’t been here for 3 weeks. I’ve Called several times only to wait on hold for an average of 20 minutes and then again put on hold for another 15 minutes and then the call is cut off. I don’t believe these people have enough personnel and I don’t believe they care .response time Is very poor.
September 2024
Good Caretakers, usually/ (except one who stold from me & quit after 2 weeks)/ the other two Caretakers were Excellent! ( One moved out of TX & one got a better job) I have some difficulty using the Internet/ trying now to get a new Caretaker for my husband and me!/ Communication with the Company is difficult!!/DLK
September 2024
Website not good. iOS app very poor, inconsistent. Failed to accept hours worked several times and did not log timesheets automatically as supposed to - therefore shorting my pay by hundreds of dollars.
The initial service request was quick, but the once a week care giver helper hasn’t been here for 3 weeks. I’ve Called several times only to wait on hold for an average of 20 minutes and then again put on hold for another 15 minutes and then the call is cut off. I don’t believe these people have enough personnel and I don’t believe they care .response time Is very poor.
Good Caretakers, usually/ (except one who stold from me & quit after 2 weeks)/ the other two Caretakers were Excellent! ( One moved out of TX & one got a better job) I have some difficulty using the Internet/ trying now to get a new Caretaker for my husband and me!/ Communication with the Company is difficult!!/DLK
Website not good. iOS app very poor, inconsistent. Failed to accept hours worked several times and did not log timesheets automatically as supposed to - therefore shorting my pay by hundreds of dollars.
Corporate support - ha!