Bluemercury

Jul 2024

What can I say! This is the best location we have been to. I'm a Sephora girl, but after this visit, I may just jump ship and invest my time and money at Blue Mercury Burlingame from now on! My mom has had health issues for year now and has been communicated by the doctor that she needs to start walking or there will be a decline. My parents live on Park St which is only 2 blocks away from the shopping center. So my mom and I decided to start going on walking dates at the center. Who doesn't love that! :) During our walk we decided to go into Blue Mercury because I remember they carried the CE Ferulic by Skinceuticals. Ana was the lovely lady in front who greeted us and immediately asked us what we came in for. After helping me and educating on the Augustins Bader brand she didn't stop there, she assisted my mom. Mind you, we have entered several stores in the center. No one paid any attention to my mom, let alone opened the door for her when she was having trouble entering with her walker. I know! Ana made my mother feel so special. She did her brows, matched her with a foundation, powder and blush. She knew her stuff! And most importantly my mom was so happy and felt beautiful. You could see her light up! Thank you so much Ana! I hope this review gets to you! Your kindness today made not only my day, but my mother's! This was the exact pick me up that she needed to boost her motivation to build her mental and physical health! This experience made my mother daughter date so memorabe. We will be back to see you soon! P.S Aaannnddd she mad sure we left with samples based on our skincare concerns. This also showed she was listening to us and what we needed. :) Below is a picture of Ana and my Mom!

Jul 2024

I have been a loyal customer of Blue Mercury for years, and I must highlight the exceptional service provided by Anna. Initially, I met Anna at the Redwood City location, where her professionalism and expertise in skincare left a lasting impression on me. When she transferred to Blue Mercury in Burlingame, I didn't hesitate to follow her to continue benefiting from her outstanding service. Anna stands out because of her genuine commitment to her customers. She doesn't just sell products to meet a goal; she ensures that the items she recommends are exactly what her clients need. Her approach involves asking insightful questions to fully understand your skincare concerns and preferences. This dedication to building strong relationships is why I trust her implicitly with my skincare needs. The Burlingame location is not just great because of Anna. The entire team, including Laura and Maria, are consistently knowledgeable and passionate about the brands they represent. Their collective professionalism and commitment to excellent customer service make every visit a pleasant experience. Despite having a Blue Mercury location closer to my home, I choose to visit the Burlingame store. The level of customer service, depth of product knowledge, and the professional consistency I find at this location are unmatched. I highly recommend Blue Mercury Burlingame for anyone looking for top-notch skincare advice and products.

Apr 2024

I was visiting the area on a work trip with a couple of my coworkers and decided to stop into Blue Mercury. Ana welcomed us with open arms literally. She educated us in skincare (both face and body). Because I was traveling without checking luggage, I wasn’t able to purchase as much as I wanted to but Ana could’ve sold me the whole store ! I look forward to visiting the store again. This store is lucky to have Ana!