Geek Squad has improved since the last time I went when they were scrambling to have technicians and no appointment was respected. I had an issue with a laptop, made an appt. on line, went and discovered a better layout and customer service. We got helped right away, they identified the issue, they called an hour later to choose a part and the laptop was ready for pick up the next day. They had to change the hard disk. We did get the membership and it was worth it (hope I won't need it again, but it's a nice peace of mind) because we were told they had to change the battery as well. Unfortunately, they don't carry those (in the past, we had to get them... read full review
April 2023
Geek squad was amazing. At the Best buy in Burbank, the team was fast and efficient. They didn't waste any time. They were more than accommodating even gave me a new bottle of water while I waited. I give this a 5 out of five
December 2022
Kevin and Ray from the Geek Squad came by a couple of days ago to replace an old Yamaha AV Receiver with a new Denon Receiver I recently purchased. They were very knowledgeable, professional and did excellent work. A couple of weeks ago I had an appointment with Darnell who set up a new Sony TV for me. I also had a follow-up visit from Jonathan to do some troubleshooting on the TV for a problem which did not show up for a few days after the initial TV set-up. Their support was excellent as well. I recommend the Geek Squad's services.
Geek Squad has improved since the last time I went when they were scrambling to have technicians and no appointment was respected. I had an issue with a laptop, made an appt. on line, went and discovered a better layout and customer service. We got helped right away, they identified the issue, they called an hour later to choose a part and the laptop was ready for pick up the next day. They had to change the hard disk. We did get the membership and it was worth it (hope I won't need it again, but it's a nice peace of mind) because we were told they had to change the battery as well. Unfortunately, they don't carry those (in the past, we had to get them... read full review
Geek squad was amazing. At the Best buy in Burbank, the team was fast and efficient. They didn't waste any time. They were more than accommodating even gave me a new bottle of water while I waited. I give this a 5 out of five
Kevin and Ray from the Geek Squad came by a couple of days ago to replace an old Yamaha AV Receiver with a new Denon Receiver I recently purchased. They were very knowledgeable, professional and did excellent work. A couple of weeks ago I had an appointment with Darnell who set up a new Sony TV for me. I also had a follow-up visit from Jonathan to do some troubleshooting on the TV for a problem which did not show up for a few days after the initial TV set-up. Their support was excellent as well. I recommend the Geek Squad's services.