My home warranty company required that this company come out for a repair. i should have googled their reviews. The technician repeatedly cut me off, was very quick, didn't explain anything and then told me everything would be taken care of by the insurance company. He said some parts were broken and he would put in for a repair with the insurance company. I then got a letter from the insurance company sayding the alliance HVAC technician reported that the repair was not indicated because of failure to perform maintenance. What a scam. And when you call? no one picks up. just an answering machine. And no one calls you back.
July 2023
The technicians they send are incompetent in my opinion. Seems like they lack training and need to change their old culture to fit western customer service. To save you time from reading, my conclusion is to be weary of what they are doing. If your old unit is really over 20 years old they will screw up the installation. DO NOT DO PERSONAL BUSINESS WITH THEM, unless you are obligated by your home warranty (like in my case.) My home warranty company assigned this company to replace a 40 year old unit Heater/AC combo unit. All was going well in the beginning but their organization, professionalism, and timeliness of completing the job is disastrous. Here are the issues... read full review
July 2023
Terrible company! Sent out by First American to fix our washing machine. The technician was nice but made the problem worse while waiting on the part. I called them to come out to return it to as least working order as it was (minus part for loud noise during spin cycle) and the guy on the phone said if I know more then him then where is my license? He proceeded to hang up on me then when I called him back I asked if he hung up on me to which he replied he did and to call my home home warranty and that the repair guy won't be coming out again. Don't know how this company is even in business at all!
My home warranty company required that this company come out for a repair. i should have googled their reviews. The technician repeatedly cut me off, was very quick, didn't explain anything and then told me everything would be taken care of by the insurance company. He said some parts were broken and he would put in for a repair with the insurance company. I then got a letter from the insurance company sayding the alliance HVAC technician reported that the repair was not indicated because of failure to perform maintenance. What a scam. And when you call? no one picks up. just an answering machine. And no one calls you back.
The technicians they send are incompetent in my opinion. Seems like they lack training and need to change their old culture to fit western customer service. To save you time from reading, my conclusion is to be weary of what they are doing. If your old unit is really over 20 years old they will screw up the installation. DO NOT DO PERSONAL BUSINESS WITH THEM, unless you are obligated by your home warranty (like in my case.) My home warranty company assigned this company to replace a 40 year old unit Heater/AC combo unit. All was going well in the beginning but their organization, professionalism, and timeliness of completing the job is disastrous. Here are the issues... read full review
Terrible company! Sent out by First American to fix our washing machine. The technician was nice but made the problem worse while waiting on the part. I called them to come out to return it to as least working order as it was (minus part for loud noise during spin cycle) and the guy on the phone said if I know more then him then where is my license? He proceeded to hang up on me then when I called him back I asked if he hung up on me to which he replied he did and to call my home home warranty and that the repair guy won't be coming out again. Don't know how this company is even in business at all!