First American assigned them to fix my hvac. Poor response times. Hard to get a hold of them. They have all kinds of out of warranty costs. I had to follow up many times and get the home warranty to apply pressure. Eventually I made the right decision and was adamant I needed a different company and any additional wait is fine because Alliance is slow AF. First American assigned a new company at my request and I was contacted within 30 minutes by the new company for an appointment tomorrow. Bless them!
November 2023
My home warranty company required that this company come out for a repair. i should have googled their reviews. The technician repeatedly cut me off, was very quick, didn't explain anything and then told me everything would be taken care of by the insurance company. He said some parts were broken and he would put in for a repair with the insurance company. I then got a letter from the insurance company sayding the alliance HVAC technician reported that the repair was not indicated because of failure to perform maintenance. What a scam. And when you call? no one picks up. just an answering machine. And no one calls you back.
July 2023
The technicians they send are incompetent in my opinion. Seems like they lack training and need to change their old culture to fit western customer service. To save you time from reading, my conclusion is to be weary of what they are doing. If your old unit is really over 20 years old they will screw up the installation. DO NOT DO PERSONAL BUSINESS WITH THEM, unless you are obligated by your home warranty (like in my case.) My home warranty company assigned this company to replace a 40 year old unit Heater/AC combo unit. All was going well in the beginning but their organization, professionalism, and timeliness of completing the job is disastrous. Here are the issues... read full review
First American assigned them to fix my hvac. Poor response times. Hard to get a hold of them. They have all kinds of out of warranty costs. I had to follow up many times and get the home warranty to apply pressure. Eventually I made the right decision and was adamant I needed a different company and any additional wait is fine because Alliance is slow AF. First American assigned a new company at my request and I was contacted within 30 minutes by the new company for an appointment tomorrow. Bless them!
My home warranty company required that this company come out for a repair. i should have googled their reviews. The technician repeatedly cut me off, was very quick, didn't explain anything and then told me everything would be taken care of by the insurance company. He said some parts were broken and he would put in for a repair with the insurance company. I then got a letter from the insurance company sayding the alliance HVAC technician reported that the repair was not indicated because of failure to perform maintenance. What a scam. And when you call? no one picks up. just an answering machine. And no one calls you back.
The technicians they send are incompetent in my opinion. Seems like they lack training and need to change their old culture to fit western customer service. To save you time from reading, my conclusion is to be weary of what they are doing. If your old unit is really over 20 years old they will screw up the installation. DO NOT DO PERSONAL BUSINESS WITH THEM, unless you are obligated by your home warranty (like in my case.) My home warranty company assigned this company to replace a 40 year old unit Heater/AC combo unit. All was going well in the beginning but their organization, professionalism, and timeliness of completing the job is disastrous. Here are the issues... read full review