John Muir Senior Services

This review is for radiology department specifically front desk staff. Front desk staff extremely rude, unprofessional and unwilling to do the job they are paid for. Laura front receptionist esp was extremely disgruntled and rude, she needs some training courses on proper customer service and how to speak to patients in a professional manner. When I asked for a supervisor, due to the disrespectful and unprofessional customer service I received, I spoke with supervisor Miriam who was apologetic and extremely professional as well as polite. She took notes on the situation and rectified things the best she could; which I appreciated. If this review was based on Ms. Miriam's... read full review

Extremely well run with dynamite people. Clean, friendly and confidence inspiring. AAA

So disappointed in John Muir Healthcare operations. My wife and I set up appointments for yearly flu shots online, confirmed appointments via text, only to arrive and they give us post-it note numbers to come to desk to register, then given 2nd numbers to wait for going into room to fill out more paperwork. We had appointment-times which weren't honored Wait was quite long, so called Walgreens across the street and got flu shots without all the hurry up and wait approach with John Muir. They now send you to their urgent care area to wait with other very ill patients and can't see your doctor's nurse for routine tasks. Seems the bean counters have taken... read full review