John Muir Health Urgent Care Center

Was seen in Urgent Care by Dr. Elizabeth Schambers for an ear ache. She diagnosed me with "Acute dysfunction of left eustachian tube". During the appointment I experienced implicit and explicit bias. Dr. Schamber was dismissive, a know it all, in a hurry, and would not allow me to advocate for myself as a person of color. The experience was traumatizing. She deserves a NO STARS. Gives John Muir network a bad reputation. I would leave the network. However, I like my PCP and OBGYN.

HORRIBLE FRONT DESK TRAINING!! My daughter has been seen at this facility since she was 6 months old. I too have been seen here once myself however, today was different! I called around 8am and scheduled an appointment for my daughter at 2pm due to her not feeling well. When I arrived I was told by Mariah, the front desk receptionist that she could not be seen because her medical insurance is not through alameda county. I explained that we have NEVER had insurance in alameda county and have NEVER been turned away at this location. She basically told me that whoever checked us in the previous times must not have checked the county properly. (So this is my fault?) I then... read full review

Not a single professional or capable person here. DO NOT GO HERE!!! Each doctor is an independent contractor and has no interest in the human being they’re serving. A pediatrist had an hour and a half conversation with me about her former job, refused me care to heal and offered me custom inserts instead. I was charged 395 for this conversation. I am not able to see my Primary care physician even though I pay monthly for this visit. I was told to go to urgent care instead. There are GYM bros walking through the middle of this healthcare facility. The Parking is awful. An all around disgusting place that is not at all interested in treating patients but is dedicated... read full review