Reviews for Monrovia Nursery Company
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Google: 2.8/5Monrovia Nursery Company
817 E Monrovia Pl, Azusa
Directions Call Website Suggest an EditThis is Monrovia's main office building. NOT A RETAIL LOCATION. To find Monrovia plants, please visit your local garden center or Lowe's. Monrovia selects and grow only the healthiest, highest quality plants. We know that the joy in gardening comes from seeing your outdoor space thrive and come alive over time. The best path to success in your outdoor space is to start with healthy plants. As horticultural craftsmen with more than 90 years of experience, we are committed to excellence at all stages. Our ambition is to help every plant—and every gardener—Grow Beautifully®.
Google: 2.8/5
Their products are good at the store, but calling them and talking to customer service is terrible. The representative was really rude, cut me off, and sounded annoyed to help me. This was the 2nd time I called them asking about my order and both representatives were mean.
I was ready to write a scathing review because Monrovia failed to deliver half of my order, and when I called customer service I got an answering machine. But the next day a representative called me back, and even though I was on the road and did not have my order info in front of me the rep was able to quickly find my order and give me a refund. After cooling down I considered that the nursery business deals with unpredictable supply (failed plant starts, etc) as well as fluctuations in demand. Not a scam on Monrovia's part, just part of the business. And they did give me a courteous and prompt refund.
This is my first time ordering plants from Monrovia online, and it was a great experience!!! I am a horticulturalist and there is one plant I purchase whenever it is available at a local retail nursery: Aloe polyphylla. It is a rare plant and a plant that is hard to grow. I had often asked my local nurseries to order it from Monrovia to no avail. Finally, I could order the plant directly online from Monrovia. I ordered it in the Fall; it was scheduled to be delivered at a local nursery in the following Spring. I contacted Monrovia after the scheduled shipment date when I had not heard from anyone and finally I received a call from the nursery that it was in. The plant...read full review