Sierra Family Dental

May 2023

If I could leave a negative rating, I would.I found Sierra Family Dental on Lincoln Way in Auburn, CA through Delta Dental. I was new to the area and needed a new dentist. In December 2022 I called the listed number and got a simple recording that said "Please, leave a message". It did NOT identify the business, list hours of operation or give the address. I left a message and a day or so later someone called me back. I made an appointment and went to see them to have a loose crown recemented. The dentist Dr. Pielago seemed very competent and reglued my crown back on. On March 2nd, 2023 I went in and had a cleaning, and Dr. Pielago filled a cavity. On Friday May 5th I had to go back in as the previous filling fell out. Dr. Pielago re-did the work.On May 9th the crown that Dr. Pielago glued on came off at dinner. The next morning, Wednesday May 10th I called the office to find out what time they open. I got the same recording that said "Please leave a message". So I drove down to the office at 0800 to discover that they are closed on Wednesday. Had that information been included in the regular outgoing message I would have saved myself a trip. So I called again and let them know I was experiencing a dental emergency. I told them I was parked out front and asked them to call me back. By 0830 I had not received a call back. So I called Delta Dental and they found a dentist in Rocklin who could take me at 1030. I called Sierra Dental to let them know, and this time I got a comprehensive outgoing message stating that they would be closed from May 10th to May 21st. This tells me that they got my first message, and instead of calling me back with information and a referral, all they did was CHANGE their outgoing message. There was no notice on their front door indicating they would be closed. Their original outgoing message did NOT mention it. Only AFTER I called and left a message asking for help did they change their outgoing recording. And WORST of all, they did not have the courtesy or professionalism to call one of their patients back, especially when they KNEW I was waiting for a call.So if you are looking for a dentist just to clean, they might be for you. But if you are looking for a dentist who actually CARES about their patients and reaches out to them in times of need, Sierra Family Dental is NOT for you.

Jan 2023

I have been a patient of Dr. Pelago since 2015. I have had him repair a tooth I was sure I was gonna lose because of the way it was sheared off. Dr. Pelago did an excellent job...saved the tooth! All the cleanings have been great. Staff is experienced customer experience is important to them. I highly recommend them.

May 2022

Dentist is super thorough and kind. He actually cares about the future of your mouth and not just trying to get you in and out in the time slot. His assistant Chi Chi is probably the best RDA I've ever had in my 35 years. She it out of this world awesome. Also the secretary up front is super knowledgeable and organized and makes the whole process run super smoothly.