Healthcare Partners Medical: Limon Jack MD

I would like to commend Ms. Blanca ,a front desk employee at Optum -Arcadia, for their outstanding service during my recent visit. From the moment I walked in, she greeted me with a warm, friendly smile and made me feel welcome. She handled all of my questions and concerns with great professionalism, patience, and efficiency. She helped me with my paper work even on a busy day and even checked in on me while i waited .It's rare to find such compassionate service, and I truly appreciate the care and attention Ms.Blanca provided.

My mom's been coming here for a while now, and with each appointment, I normally go with her. I've seen the service and care the staff gives and my mom is pretty content with them. She sees Dr. Trang Eng as her primary doctor. She is pretty frequently to make sure she's in the best health she could be! Dr. Eng has always been very patient, kind, and helpful with anything my mom needs. The place is a bit outdated though and can use some TLC! On our last visit, it looks like they were starting to work on it!

This is a review for the way the office is run, NOT the doctors. I have been with Optum for over a decade since it was Healthcare Partners, which was run much better and more efficient. The patient service, or lack thereof, seems to be getting worse every year. I have been trying to make a pre-surgery appointment with my primary and I get nowhere. I get stuck in the transfer loop with the phone service people because no one is answering the phones at the doctors office and I get routed back to the operators every time I am transferred. Since this is a pre-opt request, it is time sensitive, but appointments are hard to get timely and I can't get a live person to schedule... read full review