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Reviews for Acuity Eye Group - Arcadia
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Acuity Eye Group - Arcadia
288 N Santa Anita Ave Suite 403, Arcadia
Directions Call Website Suggest an Edit
288 N Santa Anita Ave Suite 403, Arcadia
Directions Call Website Suggest an Edit
The call center representative that assisted me was Very Professional and helpful. Fluent in Spanish and very knowledgeable. Explained the process. This Rep should be getting paid $25 or more per hour. First time I receive this type of BEYOND EXCELLENT SERVICE
I have shared that all the negative reviews about the wait time and billing process are definitely credible. It's has been 9 months since my cataract surgery and I've experienced long wait time ( more than 1 hour), erroneous billing process (ignore the prepayment they insist on collecting prior to surgery), wasting time on numerous phone with my insurance Cigna and Acuity billing department (sounded like outsourced outside US and completely not helpful!) go somewhere else if you have a choice!!
Today may 8 2024 . I am very happy and pleased with my cataract surgery it was another success I send special thanks to Dr Brian Chen from his office in Lincoln Heights the staff was very helpful. Also special thanks to receptionist Eren who helped me out to fix my health insurance issues. I do recommend his office even though it's kind of small and busy.. it does have wheelchair access.. also thank you to the staff and the Arcadia Acuity eye Surgery Center .