Kaiser Permanente: Gee Lance A MD

Mar 2024

This will be the 4th time i have come in to try to get my kids medication. The doctor messed up the order and put in for only 7 days because she forgot to change the quantity. She fixed it and told me to come in, they told me i can pick it up til the 7th day when i will be in surgery. Such a joke, no compassion, they have no grace period so if you run out when they arent open, you are outta luck. They wont do anything. Kaiser is the reason for a lot of the deaths, they screw you til you would rather get it on the street than come to them, and end up dead because you end up getting some fentanyl instead. I even talked to the pharmacist, i have 3 pills of the 7 left, but they wont fix it because i might do something crazy with 3 pills.... By the way, they told me i would be unable to fill it now because its early, after they had me wait 45 minutes because they said they put it in, after waiting and my name not coming up for 45 minutes, i go to the counter, then they tell me i cant get it. Kaiser doesn't care about anyone or there time.

Sep 2023

Can anyone from the "care team" (lol) let us all know how non medical personnel or even non official Kiaser employees are hanging out in the laboratory/blood draw station? Are they there for some sort of intimidation? If so that's a big no-no with the State. Maybe one of you nice ladies who work down the hall could have a walk down there and take a look before someone from higher up does it first

Apr 2023

Came in to pick up medication for my mother-in-law.Thought I had a common wait (two helping a customer a one window, one helping at the far left window and one messing with a digital device at the other assigned window) no biggie - they are always quick and efficient (or so I thought).I get called to the window (where the device was being used previously) - gave my medical record info as usual. Gave the name of the patient and was asked for the medications. I listed two and was told there was nothing. I verified the name and medical record number and was told there was nothing. She asked me for the names of the medications. I gave her the first 2 of 10. She says, "oh I found the first one, what is the second one?" I give her (Wendy) the second one and she said give her a second to locate it in the system. I waited - logged into kp.org to check previous orders. The order wasn't there so I placed a refill order for what I needed (this step was no big deal) - during this time, Wendy hasn't looked up at me or said she found the second item ... she then starts scrolling through text messages on what I now realize is her phone.I ask her if that is helping her with my order and she shakes her head no. No apology, doesn't ask for the next medication - nothing. I told her that she asked me to wait and I did just that and she decided to then back-burner me and mess with her phone with a line behind me of people needing their meds or having questions. I'm writing this review because she had to be told that her behavior was inappropriate in order for her to give a lack-luster sorry.Was Wendy having a bad day, maybe - but her time, her employers time and the patients time are all important. Please management, just address the expectation while working.