Don't recommend this place AT ALLLL! I had an appointment to open an account and was ignored and looked over. They only help their own Asian community from what my experience was today. Horrible place. What a waste of one hour of being ignored and feeling invisible. If I could give this place 0 stars, I would.
November 2023
This branch sucks! The lines are always super long, only 1 or if you're lucky 2 tellers are available and they're super rude! They act like you're going there to beg for money! It's your money and they gave me so much hastle just because I was asking about a pending zelle transfer, another time I went in there because my direct deposit check was also pending and they gave me attitude again! I just wanted to know why the hold up that was all...hate that branch! Never going back there again! They all need to be fired! I made a call to Bank of America and everything was resolved, hassle free just getting a hold of someone took some time. Never going there... read full review
March 2023
Bank of America has the worse customer service in the world. Don't ever get fraud on your account. They provide a number on your card thats on every card so that you call an automated number for the sole purpose of putting you through hell going through prompts, the automated voice doesn't help and if you are lucky enough to get a real person they then tell you that they can't help and they WILL NOT warm transfer you but ask for you to recall back into that same number so that you can go through that same stupid automated prompt which does not allow you to push any number to get a real person. You can't even pass that automated prompt without authenticating... read full review
Don't recommend this place AT ALLLL! I had an appointment to open an account and was ignored and looked over. They only help their own Asian community from what my experience was today. Horrible place. What a waste of one hour of being ignored and feeling invisible. If I could give this place 0 stars, I would.
This branch sucks! The lines are always super long, only 1 or if you're lucky 2 tellers are available and they're super rude! They act like you're going there to beg for money! It's your money and they gave me so much hastle just because I was asking about a pending zelle transfer, another time I went in there because my direct deposit check was also pending and they gave me attitude again! I just wanted to know why the hold up that was all...hate that branch! Never going back there again! They all need to be fired! I made a call to Bank of America and everything was resolved, hassle free just getting a hold of someone took some time. Never going there... read full review
Bank of America has the worse customer service in the world. Don't ever get fraud on your account. They provide a number on your card thats on every card so that you call an automated number for the sole purpose of putting you through hell going through prompts, the automated voice doesn't help and if you are lucky enough to get a real person they then tell you that they can't help and they WILL NOT warm transfer you but ask for you to recall back into that same number so that you can go through that same stupid automated prompt which does not allow you to push any number to get a real person. You can't even pass that automated prompt without authenticating... read full review