About RONA+ Victoria (Tillicum)
Reviews for RONA+ Victoria (Tillicum)
Write a reviewHours
Monday: 6AM - 8PM
Tuesday: 6AM - 8PM
Wednesday: 6AM - 8PM
Thursday: 6AM - 8PM
Friday: 6AM - 8PM
Saturday: 7AM - 8PM
Sunday: 8AM - 6PM
RONA+ Victoria (Tillicum) is a large, two-level store located in Tillicum Mall, offering a wide selection of products for household needs and contractor projects, including paint, patio furniture, tools, and appliances. The store is known for its helpful and friendly staff. Customers appreciate the convenient location with ample parking and easy access by bus. Fatemeh in appliances has been highlighted for going above and beyond, advocating for desired appliances and providing an exceptional, quick, and pleasant experience with knowledgeable product understanding. Joe has also been praised for being very nice and addressing concerns, making a customer's day better. Fatemeh in appliances made purchasing a new washer and dryer easy, with caring, personalized service for an exceptional appliance shopping experience.
We go in knowing exactly what we need usually. And often find service is not readily available id you need assistance. We went the other day to get new door handles. Knew what we wanted. The lock was in a locked case. A few staff looked our way then walked off. I went to the desk to ask for assistance. They paged someone, but no one came after 10 minutes, so I went to the a different desk and asked again. They apologized said someone would be there shortly after paging again. We waited another ten minutes and no one came. We decided to get a lock that was not in the case. Not what we wanted, but we were fed up. In retrospect, I wish we'd just left and gone somewhere else...read full review
Whoever is stocking this store needs to do better. Both in terms of items listed on website not being in stock at this location, and in terms of stock counts shown on website being immaculate, I often don't find what I'm looking for at this location. Most staff do seem quite helpful, particularly (Manu?) who helped me look for several minutes to find another door handle that showed as in stock (another immaculate stock count), but unfortunately to no avail
Great variety of home products but the cleaning is missing.
Washrooms at least it's 1 month nobody cleans them.
Plant are dying, looks like staff don't know they need water.
Pictures attached.
Rona. Do better