Westeck Windows and Doors | Vancouver Showroom

May 2024

The coordination experience with Dennis was smooth and effective and we were well supported through several design changes and adjustments. We'd certainly give our experience 4 stars for customer service in this regard, though I'd love to see more self-directed support for installation. The installation instructions online are generic and not as detailed as they could be, incidentally this is the same information that is shipped with the units. We were provided with no installation information at all for the door hardware, which caused lots of confusion on site, as we were left with no resources to refer to during the weekend installation while the offices were closed....read full review

May 2023

I would just like to thank the team at westeck for their speed of service and professionalism. We had an issue with our eclipse door that prevented us from locking it. Following a discussion with the company a technician came and fixed the problem within 3 hours of the call. This is a tremendous company with great products and even better service. Thank you to the entire team.

Jun 2022

Bought a 12 foot sliding door and a french door, and had major issues with both. Sliding door - we had been told that Westeck must do the installation of the door and were charged $2,200. They actually ended up outsourcing it to another company who had 2 people for 3 hours doing the install. They installed the door flush with the interior wood frame wall, not the drywall, meaning that the door is sticking out too far on exterior, and extra work had to be done to mask the interior issues. French doors - the jam/frame is not rigid, is completely flexible which is a nightmare to install. They need to make the frame rigid, by having a wood core with fibreglass exterior. It seems like just cheap plastic and the frame now is not straight. Management does not seem to care about customers and does not want to hear feedback on products.