This big store has a beautifully decorated selection of most models of Pfaff sewing machines in stock, as well as a smattering of other sewing products. Sabine was extremely helpful to me, but I did know exactly the model I wanted. I believe she would be great at helping you choose the best model for your needs. When I picked up my machine, she offered to show me how to thread it, but I thought it would be easy enough to follow the manual at home, which it was. I am sure I will be able to ask her on the phone if any questions come up. I will definitely be purchasing more accessories here, and it's nearby for repairs or maintenance needs. Their bookkeeping methods... read full review
March 2024
Sabine still remembered my name even though I hadn't come in for 3 years. The employees are knowledgeable, giving some tips for tension and showing me how to thread my machine properly after a long break from sewing. I feel so grateful for the kind and efficient service. I recommend this place if you want quality service. ?
December 2023
My sister is a customer and introduced me to Pfaff on Granville a few years ago. I just upgraded 2 machines; one for taking to workshops (Pfaff 710) and the other my dream machine - the Pfaff Creative Icon 2. I also purchased my Pfaff Air Serger and Janome CoverPro from them. Plus I bought a recommended Janome for a beginner sewer. Sabine and team have always been superb ... welcoming, informative, never tried to upsell, have been patient with my many requests for buying extra accessories, and respond to emails and calls. They also do my annual servicing. 5 star staff and service from my experience!
This big store has a beautifully decorated selection of most models of Pfaff sewing machines in stock, as well as a smattering of other sewing products. Sabine was extremely helpful to me, but I did know exactly the model I wanted. I believe she would be great at helping you choose the best model for your needs. When I picked up my machine, she offered to show me how to thread it, but I thought it would be easy enough to follow the manual at home, which it was. I am sure I will be able to ask her on the phone if any questions come up. I will definitely be purchasing more accessories here, and it's nearby for repairs or maintenance needs. Their bookkeeping methods... read full review
Sabine still remembered my name even though I hadn't come in for 3 years. The employees are knowledgeable, giving some tips for tension and showing me how to thread my machine properly after a long break from sewing. I feel so grateful for the kind and efficient service. I recommend this place if you want quality service. ?
My sister is a customer and introduced me to Pfaff on Granville a few years ago. I just upgraded 2 machines; one for taking to workshops (Pfaff 710) and the other my dream machine - the Pfaff Creative Icon 2. I also purchased my Pfaff Air Serger and Janome CoverPro from them. Plus I bought a recommended Janome for a beginner sewer. Sabine and team have always been superb ... welcoming, informative, never tried to upsell, have been patient with my many requests for buying extra accessories, and respond to emails and calls. They also do my annual servicing. 5 star staff and service from my experience!