I am deeply frustrated with the service provided by Pacific West Plumbing. Despite repeatedly emphasizing that I only have one bathroom and was unable to bathe, they delayed the repair of a malfunctioning faucet for weeks. Initially, they misinformed me that the necessary cartridge would take 6 weeks to arrive. However, after multiple requests they finally arranged for a plumber - Neil, who was able to locate the part at a nearby supplier and fix the issue promptly. 3 stars are only for him. Thanks to him for dedicating the entire day in resolving this issue and empathizing my situation that mentally... read full review
August 2024
Right at opening, talked to Mady instead of Loraine who is away a bit longer for her long weekend... The good people there has serviced our entire building for many years, very familiar with all the running parts. Nonetheless, she has explained to me very carefully regarding all the possible outcomes for different cost estimation.
Plumber has been dispatched to fix a weared "cartridge" for adjusting water temperature in our bathtub. The Technician will call me back for an ETA. Hopefully, he will bring the same type of "cartriage" used by all condo units here.
Another follow-up review will be posted when the job... read full review
July 2024
Great company and staff! Pacific West services my building and I had the pleasure of communicating with Lorraine and Tara from their inside sales & maintenance team about replacing my unit’s heat pump chassis. They, along with the accounts team, are responsive, professional and courteous through our email exchanges. I appreciate their patience in explaining and clarifying any questions I have. More than happy to recommend the team at Pacific West!
Extremely Disappointed with Pacific West Plumbing
I am deeply frustrated with the service provided by Pacific West Plumbing. Despite repeatedly emphasizing that I only have one bathroom and was unable to bathe, they delayed the repair of a malfunctioning faucet for weeks. Initially, they misinformed me that the necessary cartridge would take 6 weeks to arrive. However, after multiple requests they finally arranged for a plumber - Neil, who was able to locate the part at a nearby supplier and fix the issue promptly. 3 stars are only for him. Thanks to him for dedicating the entire day in resolving this issue and empathizing my situation that mentally... read full review
Right at opening, talked to Mady instead of Loraine who is away a bit longer for her long weekend... The good people there has serviced our entire building for many years, very familiar with all the running parts. Nonetheless, she has explained to me very carefully regarding all the possible outcomes for different cost estimation.
Plumber has been dispatched to fix a weared "cartridge" for adjusting water temperature in our bathtub. The Technician will call me back for an ETA. Hopefully, he will bring the same type of "cartriage" used by all condo units here.
Another follow-up review will be posted when the job... read full review
Great company and staff! Pacific West services my building and I had the pleasure of communicating with Lorraine and Tara from their inside sales & maintenance team about replacing my unit’s heat pump chassis. They, along with the accounts team, are responsive, professional and courteous through our email exchanges. I appreciate their patience in explaining and clarifying any questions I have. More than happy to recommend the team at Pacific West!