Icon Nails and Spa

Icon Nails and Spa is a nail salon that offers a wide variety of nail polish and provides quick service, even for drop-in appointments. The prices are reported to be affordable, making it a popular choice for many customers. Many have praised the nail technicians for their skill, especially Lin, who has been recognized for her talent and attention to detail. One customer highlighted how their nails looked flawless, receiving compliments frequently and lasting for weeks without lifting. The atmosphere is described as nice and peaceful, contributing to a relaxing experience. Customers have enjoyed services like the leg massage, which they found to be quite relieving. The salon is noted for being clean and pleasant. However, there are concerns regarding the cleanliness of the service provided. Some customers have experienced issues such as bleeding during the nail painting process and excess product left on their skin and nails. Additionally, there have been complaints about customer service. One customer in a wheelchair reported difficulties entering and exiting the salon and feeling ignored during their visit. They felt that their requests for specific nail designs were not met, leading to disappointment. Overall, while the skills of the technicians, especially Lin, have received high praise, there is room for improvement in terms of cleanliness and customer service. Despite these issues, many customers express their intention to return for more services.