ENVISION OPTOMETRY (at COSTCO)

Jun 2023

My experience with this optometry is the worst I have ever had, I have 3 different prescriptions and none of them worked, just wasted time and money because of the lack of experience or knowledge of that particular Doctor that took my case they told he blamed the Costco lab but no, the problem was him. Tired, I decided to try in another clinic with other Dr. and worked.. I cannot recommend this optometry if you dont want to lose money or time avoid this clinic at Costo Port Coquitlam.

May 2023

Rude workers at the front desk - tried to give phone numbers to order contact lenses (I’ve bought them there before) and when they didn’t work I tried giving different names it could be under. For context, my legal first name is listed as my middle name on the prescription but my middle name is listed as my first so I gave both. The cashier (red hair, glasses) sassed me and told me to provide my correct name cause she wouldn’t know.. which Costco screwed up the naming convention on the prescription. Extremely disappointed and will not be returning.

Dec 2017

If I could give 0 star, I will. They lost my daughter's frame which I bought from a store near my house without any apology.There was hidden fee $20 to order the lens which they did not tell me when I called. I dealt with the employee name Feli. She said the store did not responsible for any damage to my frame. She also said that the store did not warrant the defect of the lens made.At first, I did not want to waste my time since I was already there. Then I let Feli manage to order the lens for my daughter. She used a pen to do some marks on the glasses on the frame. When I went back home I thought the way she did was very unprofessional and could easily make an error....read full review