Really great experience here during the Apple Visions Pro demo! Friendly gentleman (so sorry I forgot your name) guided my mom and her friend (the two Chinese women) through the whole experience, and was patient to let me translate throughout. Great staff here!
October 2024
I bought an iPhone 16 Pro from the CF Richmond Apple Store on 09/21/2024, the second day it was launched. After carefully setting it up and doing a data transfer, I found a long scratch on the screen the next morning. I returned to the store, unsure if I caused the scratch, but confident I had handled the phone with care and hadn’t done anything rough. I expected help, but the staff and supervisor refused to accept the return, saying the phone wasn’t in “mint condition.” The supervisor insisted that Apple’s quality control would have caught the defect if it had been there from the start. He then offered to replace the screen for $39 under AppleCare,... read full review
September 2024
RAJAN!! Spectacular customer service!! We were in there for maybe a half hour and while he was helping us he helped like 5 other people! An older man was there to just reconnect his new phone to his watch and one guy was no help at all but Rajan came in like batman and fixed all of our problems! He is amazing! I hate apple but I will feel more comfortable going in now because of him. ☺️
Really great experience here during the Apple Visions Pro demo! Friendly gentleman (so sorry I forgot your name) guided my mom and her friend (the two Chinese women) through the whole experience, and was patient to let me translate throughout. Great staff here!
I bought an iPhone 16 Pro from the CF Richmond Apple Store on 09/21/2024, the second day it was launched. After carefully setting it up and doing a data transfer, I found a long scratch on the screen the next morning. I returned to the store, unsure if I caused the scratch, but confident I had handled the phone with care and hadn’t done anything rough. I expected help, but the staff and supervisor refused to accept the return, saying the phone wasn’t in “mint condition.”
The supervisor insisted that Apple’s quality control would have caught the defect if it had been there from the start. He then offered to replace the screen for $39 under AppleCare,... read full review
RAJAN!! Spectacular customer service!! We were in there for maybe a half hour and while he was helping us he helped like 5 other people! An older man was there to just reconnect his new phone to his watch and one guy was no help at all but Rajan came in like batman and fixed all of our problems! He is amazing! I hate apple but I will feel more comfortable going in now because of him. ☺️