1st Call Plumbing & Heating Ltd

Aug 2018

Honesty and integrity are the hallmarks of any business, and they fall on the top of the list of criteria that consumers search for when attempting to locate a service provider for home repairs. We have used 1st Call to re&re a Pressure Reducing Valve as well as install a toilet while, and both times, we have found their personnel to be knowledgeable, well-trained, punctual, personable, informative, approachable, and professional. Their staff were helpful in that they provided some very useful advice such as what one might expect post work being completed without our asking, which is a rarity...i.e., such a that our water may be discoloured post the work being completed; or you may hear some noises from taps when using them as there will be air pockets that need to work themselves through the system. As well, experiential advice was offered, such as, we need to ensure we turn the water supply line to the toilets to fully open, and not leave them 1/3, 1/4, or 1/2 open, to avoid future issue with the valve. Pricing for their jobs are fair, as their labour rates are one of the more competitive in the market, and their rates for parts, although I found them to be on the higher side in terms of margins for one part, seem to be the industry standard for the most part. The most important question after dealing with a service provider is would you call them again and/or recommend them to your family and friends, and, in this case, for 1st Call, it would be a resounding "yes".

May 2014

We've used them a few times to fix our issues with our toilets, plumbing and our recent kitchen faucet and sink pipes. They are quite conscientious and are hard workers and quite professional. I guess their prices are fair. It's hard to compare because we really haven't used anyone else to repair our issues. I have had to call them a few times to have them come back because recurring issues have arisen as a result of their repairs but at least they don't charge for their return calls. It's hard to find good honest plumbers or electricians. These fellows are good folks.

Jun 2012

Jason has come three times to my condo. First to replace an old toilet, second to reinstall toilets and replace both bathroom sinks. Finally today he repaired the fawcett in my kitchen sink. Everything is working and shipshape. I would use 1st Call again, no problem.