Amazing, friendly staff. I traveled from Vancouver Island due to a reason to install a class 3 trailer hitch. They quoted me with honest price ($500 less than Rack Atack) on top of that I purchased Thule Arcos cargo carrier from another place which they were happy to keep in their shop and even installed it for me when they were done with the hitch. They could have just not do it because it’s not their responsibility as I didn’t buy the product from them, but they went above and beyond to make my trip from the island so much worth it. I just can’t express how much I appreciate all the staff for their kindness. Thank you so much
September 2024
If you’re buying accessories at the dealership think again. Dealing with Evan Bruce and the Cap-it Coquitlam team has been the most pleasant, easy, and positive experience I’ve ever had with any factory or aftermarket vehicle shop. I’ve been there twice now. Once for a hitch and the other for a tonneau cover. Both times the communication and punctuality of service was great. I dropped my truck off an hour early for its tonneau appointment and they started working on it immediately getting it finished just after the start time of my original appointment. Amazing! Also when you call them a human answers immediately and is able to help your query right away.... read full review
August 2024
Asked to wire third break light….here’s craftsmanship for premium price. Oh the canopy lock installed was crooked, had to redo myself. Pathetic. If you don’t want to do the job just don’t quote me at all.
UPDATE: The owner reached out to me to make up and earn the business. This speaks a volume. Would recommend this business.
Amazing, friendly staff. I traveled from Vancouver Island due to a reason to install a class 3 trailer hitch. They quoted me with honest price ($500 less than Rack Atack) on top of that I purchased Thule Arcos cargo carrier from another place which they were happy to keep in their shop and even installed it for me when they were done with the hitch. They could have just not do it because it’s not their responsibility as I didn’t buy the product from them, but they went above and beyond to make my trip from the island so much worth it. I just can’t express how much I appreciate all the staff for their kindness. Thank you so much
If you’re buying accessories at the dealership think again. Dealing with Evan Bruce and the Cap-it Coquitlam team has been the most pleasant, easy, and positive experience I’ve ever had with any factory or aftermarket vehicle shop. I’ve been there twice now. Once for a hitch and the other for a tonneau cover. Both times the communication and punctuality of service was great. I dropped my truck off an hour early for its tonneau appointment and they started working on it immediately getting it finished just after the start time of my original appointment. Amazing!
Also when you call them a human answers immediately and is able to help your query right away.... read full review
Asked to wire third break light….here’s craftsmanship for premium price. Oh the canopy lock installed was crooked, had to redo myself. Pathetic. If you don’t want to do the job just don’t quote me at all.
UPDATE: The owner reached out to me to make up and earn the business. This speaks a volume. Would recommend this business.