Paid for 6 sessions of laser hair removal in March of 2022 for $756. Had one session done before they had a building fire in April of 2022. Still owed 5 sessions. Tried emailing and calling contact number, but no response from owner/admin. It has been closed for 10 months. Was looking to get my money back and go elsewhere. Walked passed the spa and building renovations looks as if they’re being held up. Maybe a possible insurance fraud, I don’t know. Seemed like a decent spa before the fire and staff were nice as I used the place for acupuncture. Giving it one star as there is lack of details on what is happening and loss of money.**Update**Was contacted by owner... read full review
April 2022
My husband and I are currently on our honeymoon and decided to get hot stone massages from the best spa in New West. We were so well taken care of, Saiqa and Sandeep gave us the best massages we've had in years! They made us feel right at home and encouraged us relax in the lounge for a while before checking out.The front desk clerk however did not make us feel that same welcoming energy. Not only did we feel like we needed to clear space in the lounge, despite them having 2 seating areas, but she assumed we would be paying separately for our service. When I expressed how awkward the question was, being on our honeymoon, she proceeded to say "you'd be surprised... read full review
February 2022
Love this place! Destiny is amazing with eyelash extensions, I've had so many compliments with this and they made for great engagement photos, so happy! And Pauline rocks at every thing, just had a shellac manicure with her and really loved how they turned out, she is efficient but thorough :) Looking forward to booking a facial next and possibly a massage! Highly recommend.
Paid for 6 sessions of laser hair removal in March of 2022 for $756. Had one session done before they had a building fire in April of 2022. Still owed 5 sessions. Tried emailing and calling contact number, but no response from owner/admin. It has been closed for 10 months. Was looking to get my money back and go elsewhere. Walked passed the spa and building renovations looks as if they’re being held up. Maybe a possible insurance fraud, I don’t know. Seemed like a decent spa before the fire and staff were nice as I used the place for acupuncture. Giving it one star as there is lack of details on what is happening and loss of money.**Update**Was contacted by owner... read full review
My husband and I are currently on our honeymoon and decided to get hot stone massages from the best spa in New West. We were so well taken care of, Saiqa and Sandeep gave us the best massages we've had in years! They made us feel right at home and encouraged us relax in the lounge for a while before checking out.The front desk clerk however did not make us feel that same welcoming energy. Not only did we feel like we needed to clear space in the lounge, despite them having 2 seating areas, but she assumed we would be paying separately for our service. When I expressed how awkward the question was, being on our honeymoon, she proceeded to say "you'd be surprised... read full review
Love this place! Destiny is amazing with eyelash extensions, I've had so many compliments with this and they made for great engagement photos, so happy! And Pauline rocks at every thing, just had a shellac manicure with her and really loved how they turned out, she is efficient but thorough :) Looking forward to booking a facial next and possibly a massage! Highly recommend.