I drove 4 hours to Kelowna for a shopping weekend, with the intention of buying a lot of clothes at the Bay. But I ended up leaving because of the horrible & clueless staff in the women's department. The Bay lost out on profit solely because of their staff & lack of customer service. particularly the middle aged British lady who works in women's clothing, with shoulder length brown hair & bangs. she was clueless and very rude. she didn't know where anything was located & she wasn't new. she told me they didn't carry a line even though she was standing near it. she didn't help customers on cash & i had to run around trying... read full review
November 2023
They do not teach their staff basic courtesy at check out time. They do not hand your purchase; they just stand back and wait for the customer to pick up and fold items. When queried the clerk replied " they don't teach us that". What happened to the basic everyday courtesy where they hand you your purchase with a smile and a thank you?
April 2022
Hair cut and highlights:Jean always does a fantastic job. She fast and good. Price are very reasonable.Service: Hairstyling
I drove 4 hours to Kelowna for a shopping weekend, with the intention of buying a lot of clothes at the Bay. But I ended up leaving because of the horrible & clueless staff in the women's department. The Bay lost out on profit solely because of their staff & lack of customer service. particularly the middle aged British lady who works in women's clothing, with shoulder length brown hair & bangs. she was clueless and very rude. she didn't know where anything was located & she wasn't new. she told me they didn't carry a line even though she was standing near it. she didn't help customers on cash & i had to run around trying... read full review
They do not teach their staff basic courtesy at check out time. They do not hand your purchase; they just stand back and wait for the customer to pick up and fold items. When queried the clerk replied " they don't teach us that". What happened to the basic everyday courtesy where they hand you your purchase with a smile and a thank you?
Hair cut and highlights:Jean always does a fantastic job. She fast and good. Price are very reasonable.Service: Hairstyling