I have subscribed to Columbia Pool & Spa's hot tub weekly services since 2014. I've lived outside of Golden and been a local in that time. They have been consistent and professional throughout! Since Covid started the staff have been continued to be very respectful and knock/wear a mask and always take off snowy boots!Any time our tub has had an issue, such as a leak or circuit board problem they have been ultra helpful getting it fixed at a reasonable price. They even lent us a spare circuit board while waiting for a the part to be ordered. When it came to replacing my lid, they found a used one that was in perfect shape and got me a great deal on it!I... read full review
June 2021
Great customer service. Super helpful and they explained everything down to smallest detail. They are all super pleasant and when I have questions about anything they have no problem answering the questions. I would recommend them to anyone.
March 2021
We purchased a new Beachcomber hot tub three years ago from Columbia Pool and Spa. The price of the tub was probably 1/3 more than than other tubs but the quality, product support and that these are made in Canada easily balanced out this additional cost. With the excellent design, the increase in electricity cost to maintain this tub was surprisingly low. Delivery was quick and efficient. We had startup mechanical problems that were addressed immediately. The hot tub has run ever since. One mechanical problem was quickly addressed and a motor replaced on warrantee. Columbia is very good on maintenance support and provide material support out of their store in Golden,... read full review
I have subscribed to Columbia Pool & Spa's hot tub weekly services since 2014. I've lived outside of Golden and been a local in that time. They have been consistent and professional throughout! Since Covid started the staff have been continued to be very respectful and knock/wear a mask and always take off snowy boots!Any time our tub has had an issue, such as a leak or circuit board problem they have been ultra helpful getting it fixed at a reasonable price. They even lent us a spare circuit board while waiting for a the part to be ordered. When it came to replacing my lid, they found a used one that was in perfect shape and got me a great deal on it!I... read full review
Great customer service. Super helpful and they explained everything down to smallest detail. They are all super pleasant and when I have questions about anything they have no problem answering the questions. I would recommend them to anyone.
We purchased a new Beachcomber hot tub three years ago from Columbia Pool and Spa. The price of the tub was probably 1/3 more than than other tubs but the quality, product support and that these are made in Canada easily balanced out this additional cost. With the excellent design, the increase in electricity cost to maintain this tub was surprisingly low. Delivery was quick and efficient. We had startup mechanical problems that were addressed immediately. The hot tub has run ever since. One mechanical problem was quickly addressed and a motor replaced on warrantee. Columbia is very good on maintenance support and provide material support out of their store in Golden,... read full review