About Thomas Heating & Electric
Thomas Heating & Electric is a responsive and professional business, known for their quick answers to calls and emails. They provide estimates within a week and have friendly staff. One customer mentioned that they were able to come in sooner than originally booked, which was greatly appreciated. Dan is noted for being polite and efficient, contributing to the overall excellent service. The business has received praise for their knowledgeable technicians, such as Dustin, who take the time to explain options and restore fireplaces to good working condition. Customers appreciate good communication, timely service, and fair costs. They have experienced efficient repairs and follow-ups, ensuring that issues are resolved promptly. Overall, Thomas Heating & Electric is highly recommended for their excellent service, making it a top choice for anyone looking for reliable heating and cooling solutions.
Dan came to our home, polite and efficient, overall excellent service! Melissa in the office is always on point and great promptness in helping us :) Highly recommend them, Thank you so much guys!
Good communication, timely service, fair costs.
These guys answer the phone and follow up! We had an issue with our furnace, they scheduled us for a month out and gave us an estimate over the phone. Dustin arrived on the day and time scheduled, assessed the job, did repairs efficiently and sent us the bill on his way out the driveway. When it turned out that the issue required further repairs, he insisted on returning to our home immediately, figured out the other issues, sent us a quote and timeline for a furnace replacement part on his way out the driveway, and followed up with us the next working day. The additional repairs came in under the quote. We will 100%...read full review
I've been a customer of Thomas Heating for several years and couldn't be happier with their service. They've installed a new furnace and A/C unit for me, and I continue to use them for annual maintenance and even fireplace servicing. Booking service is super easy through their website, and paying online is just as convenient. Their technicians are always friendly, professional, and full of helpful advice to keep everything running smoothly. They also guided me through the FortisBC rebates, which was a huge help and saved me money. I highly recommend Thomas Heating for anyone looking for reliable, top-quality heating and cooling services.