H&R Block

H&R Block in Courtenay, BC, offers income tax services aimed at ensuring customers get the most out of their returns. Clients can choose to sit down with a Tax Expert or simply drop off their paperwork. While some reviews mention past negative experiences, including a situation where a customer felt overcharged for inadequate service, the company has shown a commitment to addressing concerns. After reaching out to customer service, this customer received a polite and understanding response, along with a reimbursement, which restored their faith in the service. Positive feedback highlights the professionalism and knowledge of staff members like Susan, who provided friendly and expert advice. Another client praised Tammy for her exceptional service, noting how she alleviated significant stress during a challenging tax situation. Tammy's ability to make the process enjoyable and her willingness to assist made a lasting impression, leading the client to return for future tax needs. Overall, H&R Block aims to provide valuable tax assistance, with staff dedicated to improving client experiences.