Lotus Flower Boutique

Lotus Flower Boutique is a floral shop that has received mixed reviews from customers. Many appreciate the exceptional service provided by the owner, who is described as kind and accommodating. One customer highlighted a last-minute request for a wedding bouquet that the owner fulfilled on her day off, saving her special day. Another customer, who ordered from Australia, praised the beautiful sympathy arrangement and the shop's patience with their order. However, there have been some issues with organization and delivery. One customer was disappointed when their Valentine's Day flowers, preordered a week in advance, were forgotten. Despite a late-night call and text about the order, the flowers never arrived, leading to frustration. While some customers acknowledge that mistakes can happen, they emphasize the importance of strong customer service to resolve issues. Overall, Lotus Flower Boutique is recognized for its lovely flowers and willingness to make things right, but it may need to improve its order management.