I had Chem-dry out last week to clean my carpet and upholstery. The final job was a disaster with missed areas on the carpet and recliner. The entire entry way was never touched, at all. I was assured that if there was any issues after everything dried, he would return and resolve, or try to touch up any issues. I've called twice, with no reply. To add insult to injury, I tipped the serviceman $ 30 because of his promise to resolve any issues. I did business with Chris a few years back and he is an Honest Businessman. Too bad a properly company went to trash
November 2018
terrible service. i had appointment at 1100 and no one showed up. I tried calling office several times but only got a answering machine. DON'T USE THIS COMPANY!!
September 2017
Quality care and great customer service is what you will receive when you call Chem Dry of Yuma. My carpets are like new even with 2 dogs. I recently had Chris come clean my carpets again and he noticed that I had just bought a very old chair from our local goodwill and offered to clean it. Chris is very knowledgeable. He stopped cleaning the chair and said "just a bit of information" . The fabric is made of wool and silk. I had not idea. He even offered the time frame of when he believed the chair was made based on the nails. So happy I called.
I had Chem-dry out last week to clean my carpet and upholstery. The final job was a disaster with missed areas on the carpet and recliner. The entire entry way was never touched, at all. I was assured that if there was any issues after everything dried, he would return and resolve, or try to touch up any issues. I've called twice, with no reply. To add insult to injury, I tipped the serviceman $ 30 because of his promise to resolve any issues. I did business with Chris a few years back and he is an Honest Businessman. Too bad a properly company went to trash
terrible service. i had appointment at 1100 and no one showed up. I tried calling office several times but only got a answering machine. DON'T USE THIS COMPANY!!
Quality care and great customer service is what you will receive when you call Chem Dry of Yuma. My carpets are like new even with 2 dogs. I recently had Chris come clean my carpets again and he noticed that I had just bought a very old chair from our local goodwill and offered to clean it. Chris is very knowledgeable. He stopped cleaning the chair and said "just a bit of information" . The fabric is made of wool and silk. I had not idea. He even offered the time frame of when he believed the chair was made based on the nails. So happy I called.