Prestige Property Management Inc.

Prestige Property Management Inc. offers professional services in property management, building, and grounds maintenance, specializing in single-family homes. They handle all aspects of property management, including advertising, leasing, record-keeping, accounting, inspections, and tenant needs. A client, Debbie, appreciated their help during the rental process, mentioning their prompt response and professionalism. However, another client had a different experience upon moving out. They faced unprofessional maintenance service when asked to fix a garbage disposal over the phone, which they found unacceptable. The same client experienced dishonesty from the staff regarding a 90-day inspection, claiming no one was home despite the house having a key-less entry. Communication was another issue, as the client never received HOA information despite several requests. A new rule now imposes a $25 fee for forwarding any HOA violation letters. Move-out costs were high, with $600 for general cleaning, $250 for carpet cleaning, and $700 for landscaping, which the client found excessive. Despite these issues, there were positive aspects. The house was in good condition, built in 2015, and the rent was reasonable. The company allowed the client to break the lease early without penalty when they purchased a new home. A new maintenance person, Erik, was praised for his professionalism and good work. In summary, Prestige Property Management Inc. provides professional services but has areas for improvement in communication, honesty, and move-out costs. They have a new dedicated maintenance person, Erik, who has received positive feedback. Clients are advised to ensure clear communication, be aware of move-out costs, and not hesitate to dispute any unnecessary charges.