Ulta Beauty

Ulta Beauty is a large US retailer offering a wide range of beauty products, including makeup, skincare, and hair care from various brands. They also offer exclusive products from brands like Kylie Cosmetics and PATTERN. The store's salon provides services such as haircuts, hair coloring, makeup application, and ear piercing. One customer had a negative experience with a haircut but appreciated the professionalism of the manager, who offered a choice between a repeat haircut or a gift card. The manager's eagerness to ensure customer satisfaction was commendable. A different customer had a positive experience at the store. They were quickly approached by an employee who was attentive and helpful. Although the customer did not find what they needed, the employee waited at the entrance, giving the impression of attentive security without being intrusive. A third customer highlighted the skills of a stylist named Hermes at the Bell Road store. After a poor haircut experience elsewhere, Hermes was able to salvage their hair and demonstrated mastery with scissors. The customer highly recommended Hermes for his expertise and ability to understand and work with different hair textures. Overall, Ulta Beauty offers a variety of products and services, with experiences varying based on individual interactions.