Ferrin Brothers Air Conditioning

Nov 2022

I have never done business with this company before. However, if the lack of professionalism and courtesy the technicians show while on the road is a reflection of how this company functions, I am glad I am not a customer. This morning one of their work vehicles not only cutting me off, they then proceeded to flip me off and drive erratically on our merge from the I10 to the 60. As a business owner, I find this concerning and I would highly recommend that you and that you put how's my driving stickers on your technicians vehicles so you can receive these reports. It can make or break a company's reputation if situations like this are not handled correctly.

Nov 2022

We have a really tough start to this relationship when they put two new units in the house but they didn't effectively hook up the units so after 7 attempts to install them correctly we finally had AC blowing into the house instead of superstition mountain. Now less than a year later, a unit is out. Super frustrating experience with them so far.

Aug 2013

The Ferrin Brother's had an appointment with me on Friday morning. They did not show up. I rescheduled for Monday morning, they did not show up for that appointment either. They finally showed up about 2.5 hours after my appointment time on Monday. The technician looked at my ac unit for about 5 minutes before telling me I had a bad thermostat. He did not do a full inspection to get a proper diagnosis the first time. I calle the company back and spoke with Colby who told me it would be another 80 some dollars to have the technician just take a look at the a/c unit again. He told me that he would talk to the technician and he would call me back later if he wanted to. That wasn't acceptable to me so Colby had the owner call me. The same technician came back out twice. So by the third time on Thursday, he fixed the problem. This time he found the problem in the attic. After he had left my home, my kitchen light was left dangling from my ceiling. We called the owner of the company to take a look at it. When he got here, he claimed zero responsibility and blamed the kitchen light on bad light installation. The owner Justin left my home saying, "you had $400 worth of work done for $195, you are on your own. Don't call me again". I paid $195.00 for a thermostat that cost them maybe $45.00. I paid for a thermostat on the first visit, when after the third visit on Thursday, we had discovered wasn't even the problem. When they did find the problem, there was no need for new parts... The drain line was backed up so he emptied it. Hardly $400 worth of work. I don't ask much from a company, I only want my initial problem fixed the first time, and not more problems created. I have no respect for this company.