Dr. John A. Riley

Oct 2022

Dr. Riley was hands-down the best eye doctor I've ever been to. He answered questions that I had and more! He helped me understand how my eyes work and the type of prescription I had in laymens terms, which left me feeling empowered and confident. He was VERY knowledgeable, personable and professional and I had a great experience. You can tell he loves what he does, I appreciated all of his help. My prescription is the most accurate it's ever been! I will be referring him to everyone I know!

Jul 2022

First off Dr Riley was fantastic. Very friendly, patient and thorough with my exam. However the office manager has no customer service skills whatsoever. I made my appointment with this office and got quotes in and out of network costs for exam and contact fitting. A very nice girl wrote them for me on a sticky note. When I came in for my exam today I realized I forgot the sticky note at home and none of my info was out into the computer so I knew I would have issues right off the bat. I mentioned to the manager I got a quote but left it at home. She completely ignored me until I asked her if she caught that. She then replied yes she did. I got my benefits ran while I was already being seen so when I got done and came out she tells me $75. I told her the quote I got was $46 and some change plus the $20 if I did the retinal scan which I did. All in all she accepted the $66 and said she'd cover the $9 (whatever the hell that means). I hate surprises and it was careless benefit running on their part. I don't care what the difference is between my first quote and my last the number should never change. They should be on point with this and they are not. Oh by the way here is the sticky note you were skeptical about me getting.

Oct 2021

Customer Service is incredible here. Rhonda Proctor was awesome. Her professionalism, knowledge and patience was obvious. I am grateful for Rhonda. I damaged my reading glasses at work last week. First, she helped fixed my broken pair! Then she set me up with a couple of back up glasses. How awesome! I saved so much money not going to one of those giant optical stores. I had the best service, at the best price and nobody told me to ever wear a silly mask. I highly recommend Rhonda and Target Optical.