We purchased our pellet stove roughly 3 years ago from Builders Wholesale. We had them do the installation as well. Everything turned out great. A few weeks ago we had an issue, and the warranty for the fix expired. I was ready to eat the costs of the repair, and I got a phone call that they were able to get the manufacture to extend my warranty to cover the costs and I'd only be responsible for the trip charge. They quickly got me scheduled and my issue resolved. Great communication and customer service. Thank you!
February 2024
The folks at Builders Wholesale were super helpfulwhen we decided to redo our nonfunctioning fireplace. They saved us money by reccommending painting the insert with fireproof paint rather than installing a brand new insert, and customized the size of the beautiful surround when it didn't quite fit We're really happy with the installation, and thorough yearly maintainance, and have really been enjoying our fireplace all last winter and so far this winter. Everybody we've dealt with both in-store and i-home has been a pleasure to work with Mel and and Helen Berger, Prescott
January 2024
We needed to replace some cracked firebricks and Builders Wholesale helped locate the correct unit we had and identify the firebricks that needed to be replaced. Shipped and received earlier than expected. Very professional and helpful. Would highly recommend
We purchased our pellet stove roughly 3 years ago from Builders Wholesale. We had them do the installation as well. Everything turned out great. A few weeks ago we had an issue, and the warranty for the fix expired. I was ready to eat the costs of the repair, and I got a phone call that they were able to get the manufacture to extend my warranty to cover the costs and I'd only be responsible for the trip charge. They quickly got me scheduled and my issue resolved. Great communication and customer service. Thank you!
The folks at Builders Wholesale were super helpfulwhen we decided to redo our nonfunctioning fireplace. They saved us money by reccommending painting the insert with fireproof paint rather than installing a brand new insert, and customized the size of the beautiful surround when it didn't quite fit We're really happy with the installation, and thorough yearly maintainance, and have really been enjoying our fireplace all last winter and so far this winter. Everybody we've dealt with both in-store and i-home has been a pleasure to work with
Mel and and Helen Berger,
Prescott
We needed to replace some cracked firebricks and Builders Wholesale helped locate the correct unit we had and identify the firebricks that needed to be replaced. Shipped and received earlier than expected. Very professional and helpful. Would highly recommend