They most definitely know their business. They were the original installer of our Quadra-Fire fireplace in September of 2006 and were the service company for two previous owners. Their service employee, Nick L., came out to our home when we called and asked for service after I had tried to relight our fireplace. I took him less than a minute to determine that our standing pilot control was not firmly placed in the on position. Once he moved it ever so slightly and tried the remote our beautiful flame was back.
October 2024
We met this company during a home remodel having our front door replaced terrific results. Recently we needed our fireplace checked out they scheduled field tech Nicholas Little very professional very knowledgeable. No need to look further in the times we're living it's great to have Builders Wholesale in town... read full review
April 2024
We purchased our pellet stove roughly 3 years ago from Builders Wholesale. We had them do the installation as well. Everything turned out great. A few weeks ago we had an issue, and the warranty for the fix expired. I was ready to eat the costs of the repair, and I got a phone call that they were able to get the manufacture to extend my warranty to cover the costs and I'd only be responsible for the trip charge. They quickly got me scheduled and my issue resolved. Great communication and customer service. Thank you!
They most definitely know their business. They were the original installer of our Quadra-Fire fireplace in September of 2006 and were the service company for two previous owners. Their service employee, Nick L., came out to our home when we called and asked for service after I had tried to relight our fireplace. I took him less than a minute to determine that our standing pilot control was not firmly placed in the on position. Once he moved it ever so slightly and tried the remote our beautiful flame was back.
We met this company during a home remodel having our front door replaced terrific results. Recently we needed our fireplace checked out they scheduled field tech Nicholas Little very professional very knowledgeable. No need to look further in the times we're living it's great to have Builders Wholesale in town... read full review
We purchased our pellet stove roughly 3 years ago from Builders Wholesale. We had them do the installation as well. Everything turned out great. A few weeks ago we had an issue, and the warranty for the fix expired. I was ready to eat the costs of the repair, and I got a phone call that they were able to get the manufacture to extend my warranty to cover the costs and I'd only be responsible for the trip charge. They quickly got me scheduled and my issue resolved. Great communication and customer service. Thank you!