XL Tax Service

XL Tax Service is a tax preparation business that receives high praise from its customers. The tax preparers, particularly Ralph, are commended for their expertise and dedication. Ralph is described as thorough, thoughtful, and clear in his explanations. He even goes the extra mile to try to lower his clients' taxes. The receptionist, Maria, is noted for her friendliness, professionalism, and excellent communication skills. However, there are some areas that could be improved. Some customers have had negative experiences with trainees who lack typing and spelling skills. There is also a policy of not making appointments for the current month, which can be inconvenient. Additionally, new customers may need to fill out a tax questionnaire, which is not a common practice at other tax services. Despite these issues, customers appreciate the affordable cost of $135 for a single w-2 and the extended hours of operation, including Sundays. The business has a family-like atmosphere, and many customers have been coming back for years, even recommending the service to others. Overall, XL Tax Service provides excellent tax preparation services, but there is room for improvement in the training and appointment processes.