Respectful , and great work but I did not like the fact the diagnostic fee was not waved after getting 1,200 $ in work done. You should take into consideration about waving diagnostic fees , hourly labor rate is kinda high compared to many other shops but we wanted to give them a chance for the first time. Not sure if I’ll go back do to labor rate and not waving diagnostic fee once work was approved to be done
August 2024
The A/C started blowing hot in our Honda CrV in August... Not a comfortable turn of events in Phoenix. Wilhelm on Greenway & 35th Ave didn't have any appts open on Saturday, but I was able to leave it there in the morning, and they diagnosed it by the end of the day. They were short a technician, so they didn't get the compressor replaced until Tues, but I was grateful for the quick turn around. Everyone I spoke to was very friendly, helpful, and encouraged questions. They notified me of progress each day by text and email. Being relatively new to the valley, we had not yet established an auto mechanic - but I think we have one now.
August 2024
This was the best experience I had with car repair experts ever! I was desperate on this Saturday knowing many would not open or may require an appointment, I hesitately made a call but they were honest with me politely told me sir, you can bring your vehicle but will have to wait until we serve people ahead of you, if we aren't able we will get it done on Monday, to my surprise three hours later my car was done, my Air conditioning was blowing cold again! Thank you guys for your professionalism and honesty.
Respectful , and great work but I did not like the fact the diagnostic fee was not waved after getting 1,200 $ in work done. You should take into consideration about waving diagnostic fees , hourly labor rate is kinda high compared to many other shops but we wanted to give them a chance for the first time. Not sure if I’ll go back do to labor rate and not waving diagnostic fee once work was approved to be done
The A/C started blowing hot in our Honda CrV in August... Not a comfortable turn of events in Phoenix. Wilhelm on Greenway & 35th Ave didn't have any appts open on Saturday, but I was able to leave it there in the morning, and they diagnosed it by the end of the day. They were short a technician, so they didn't get the compressor replaced until Tues, but I was grateful for the quick turn around. Everyone I spoke to was very friendly, helpful, and encouraged questions. They notified me of progress each day by text and email. Being relatively new to the valley, we had not yet established an auto mechanic - but I think we have one now.
This was the best experience I had with car repair experts ever! I was desperate on this Saturday knowing many would not open or may require an appointment, I hesitately made a call but they were honest with me politely told me sir, you can bring your vehicle but will have to wait until we serve people ahead of you, if we aren't able we will get it done on Monday, to my surprise three hours later my car was done, my Air conditioning was blowing cold again! Thank you guys for your professionalism and honesty.