Reviews for Western Optical
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Hours
Monday: 8:30AM - 5:30PM
Tuesday: 8:30AM - 5:30PM
Wednesday: 8:30AM - 5:30PM
Thursday: 8:30AM - 5:30PM
Friday: 8:30AM - 5:30PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Ratings
Google: 2.7/5
Western Optical
515 W Buckeye Rd # 103, Phoenix
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I use to have good experience at western optical the new big guy is just unprofessional and not helpful. I spend thousands in glasses no more no I take my business elsewhere today 8 am nov 28 was my visit there
ABSOLUTELY THE WORST PLACE TO GO. I HAVE NEVER BEEN MORE DISAPPOINTED IN A BUSINESS. FIRST THEY DONT LET YOU KNOW YOUR GLASSES ARE READY. THEN THE GUY HELPING YOU WHEN YOU DO GO IN SAYS HE WILL ORDER YOU A NEW PAIR OF GLASSES AND YOU NEVER HEAR BACK. THEN WHEN YOU FINALLY CALL THEM AGAIN ALL THEY WANT TO DO IS REPLACE THE FRAMES. DO NOT GO HERE!!!
They definitely have to get it together. The call sent the call to all phones(I suppose) and that person transferred me to the "correct department". When they answered I stated how I needed to know if they had a specific contact brand and prescription in stock. She said the had to transfer me as well. Now this is an optical store---- it's not complicated to know which call goes where when there aren't many phones OR EMPLOYEES to begin with. 7mins on the call with no assistance.