STAY FAR AWAY FROM REPUBLIC SERVICES. Company I work for had bi-weekly pick ups for our rented trash bin. They have a 3 year contract that they automatically renew if not given 3 months advanced notice to back out. They changed our price by $200 a month shortly after signing a contract that allows them to change prices whenever. Pick ups kept getting marked as picked up when in fact they were not - had to call over 4 times in a row to get it picked up or else we would have paid for them if we didn't catch the missed pick ups. They had a breach of contract and tried to say it wasn't. Called many times and left a few BBB reviews until they finally canceled our... read full review
June 2024
Have no idea why Fountain Hills, AZ contracts with this pitiful company? Customer service is completely incompetent and their website service for "seasonal hold" doesn't work at all.
June 2024
Been a business client in Kansas City ever since Republic took it over. After having bills sky rocket with no real reason and I might add in violation of the signed contract, contract price was $380 & we are now being charged over $800. When I asked my rep, Kaitlin, she did not respond. Decided to cancel and go to Waste Management as my contract is back to the $380. I have spent since 5/14 trying to get a removal date for the Republic dumpster. Emailed & called my rep with no response. Finally received an email from the rep who said she'd have a date the following week, that was 2 weeks ago. Called this morning and spoke to someone different that was able... read full review
STAY FAR AWAY FROM REPUBLIC SERVICES. Company I work for had bi-weekly pick ups for our rented trash bin. They have a 3 year contract that they automatically renew if not given 3 months advanced notice to back out. They changed our price by $200 a month shortly after signing a contract that allows them to change prices whenever. Pick ups kept getting marked as picked up when in fact they were not - had to call over 4 times in a row to get it picked up or else we would have paid for them if we didn't catch the missed pick ups. They had a breach of contract and tried to say it wasn't. Called many times and left a few BBB reviews until they finally canceled our... read full review
Have no idea why Fountain Hills, AZ contracts with this pitiful company? Customer service is completely incompetent and their website service for "seasonal hold" doesn't work at all.
Been a business client in Kansas City ever since Republic took it over. After having bills sky rocket with no real reason and I might add in violation of the signed contract, contract price was $380 & we are now being charged over $800. When I asked my rep, Kaitlin, she did not respond. Decided to cancel and go to Waste Management as my contract is back to the $380. I have spent since 5/14 trying to get a removal date for the Republic dumpster. Emailed & called my rep with no response. Finally received an email from the rep who said she'd have a date the following week, that was 2 weeks ago. Called this morning and spoke to someone different that was able... read full review