LA Fitness

LA Fitness provides a range of amenities at great value, including state-of-the-art equipment, basketball courts, group fitness classes, a pool, saunas, and personal training options. The facility is clean, spacious, and generally not overcrowded, allowing easy access to cardio equipment and weights. Customer service is highlighted by staff members like Cole, who offers a positive and helpful experience. However, there are areas for improvement. New members often feel unwelcome due to a lack of orientation or assistance in setting up workout plans. Classes, such as Zumba and Yoga, tend to be at an intermediate level, which may not cater well to beginners. A suggestion is made for the gym to introduce beginner classes across various types. Additionally, there are concerns regarding safety in the sauna and the timing of cleaning schedules, which could be better managed. While the staff is pleasant and the gym is well-maintained, there is a perception that the focus is more on membership numbers than on genuinely helping individuals achieve their fitness goals. Overall, LA Fitness has potential to enhance its services and member experience.