Einsteins Home Services

Apr 2024

BEWARE - Funny that when reading the reviews, many say Einsteins / Merlin Home Services took advantage of the elderly, disabled or sick individuals. I am a single 63 year old woman and depend on professional to let me know what a truly need instead of taking advantage of me. In 5/22 I bought the warranty that cost me $2,960. On my first checkup in 11/22 all of a sudden I needed a complete new unit and they came up with nearly $15,000 for a Goodman two stage unit. Of course it was expensive, but again I trusted this company. I did a 18 month same as cash program. I was concerned when I overheard the tech tell my neighbor as he was wheeling out my old unit that he didn't know why I was replacing it. I immediately called their office and stressed my concern as to what I overheard. They assured me my old unit was shot and I needed a new one. Then I lost my job I had for 11 years and could only find employment for a third of what I was previously being paid. I called and spoke to management at Einsteins / Merlin and they stated there was nothing they could do to discount the overpriced unit and send a revised invoice to the finance company and told me to call the finance company and maybe they had a hardship / forgiveness program. Of course, they didn't have one. So, it looks like I am now a statistic of their predatory way of doing business. Why does this company not give you a detailed invoice at time of service? Why do they have you signing your life away on a phone or tablet, then say they will send you a copy later after it's all over and when you do get it, it's a non-descriptive, very general invoice with no itemization of the unit and services provided that come up to that $15,000 price tag? The only thing I can think of is that they are predators with a history of targeting many people that are writing these reviews. What a way to do business and what to be known for. Hope your happy knowing you destroyed an elderly person's credit that lost their job and offered no discount on an overpriced unit that would help reduce the finance amount. Haven't we all been through enough without this type of business tactics?

Oct 2023

DO NOT USE THIS COMPANY!! THEY HAVE OWED ME $$$ FOR SOME TIME. CONSTANT PROMISES FROM THE OWNER, CARL, THAT HE WOULD GET BACK TO ME SEVERAL DIFFERENT TIMES.Services: HVAC system maintenance

Aug 2023

Beware of this company and Merlin's AC (goes by both) . Their business model seems to include taking advantage of the elderly. Don't fall for "we will send you an invoice", reputable businesses provide you an invoice at time of service so if there is a problem or question it can be dealt with on the spot. My parents were charged for ultra violet bulbs which were placed on two of their three air conditioners, (which are worthless) $2200.00 and a membership $ 750 neither of these things were approved. But now show up on their credit report as a home improvement debt! I phoned Merlin AC to get this matter resolved with no return call. I hope this stops one person from going through the same experience.