Cyber Help LLC

Jul 2022

I needed support to get my scan capability on my new HP printer. I was unable to do it as the required drivers were not available. Rachel walked me through the process and then updated my computer, added a new virus software service, downloaded the required drivers and checked everything out. The printer now does everything it is supposed to, my virus software has been updated and I am very pleased with Rachel's work. I am 81 years old, have impaired hearing (use blue-tooth connection for my phone) and Rachel never tired of my asking to repeat anything, gave thorough report of what she was doing and the progress of her efforts. She is an asset to your organization and I will not hesitate to contact her if I need any further help. I seriously doubt that will be necessary though.

Jun 2022

I came to hp.com/support for help because I was unable to get past a certain point in setting up my HP Office Jet Pro 8028e printer. The setup system would not accept my password at a point. I was connected with Hazel of Cyber Tech Solutions. We spent nearly 2 hours working thru the problem, Hazel walking me thru the setup until she found the reason for the "failure" in my Mac, an intruder of some kind. She was able to correct the problem and set up my printer for my Mac Book Pro and my 5s I phone. Throughout, Ms. Hazel was very knowledgeable, quick, and patient with my less than proficient knowledge and performance on my equipment, saying at least twice, "Relax and take a deep breath", as I struggled. She did a great Job! And was an nergetic salesperson. I will try to reach back to her were I to have problems in the future. Thanks very much, and please let Hazel's supervisor know of this Review.

Dec 2021

Was working with Rachel and Emma to solve my computer issues. Everyone was very patient and professional in working with me to resolve my problem. Very Very satisfied and highly recommended.