Emergency Appliance Repair

I found this company via google and they had great reviews so I called them. I have a Samsung fridge that is a part of the ongoing lawsuit and when I booked the diagnosis, I informed them that we had one of those fridges and provided them with the serial number and details and let them know the ice maker stopped working all together and that is a new issue and that our fridge is no longer under a warranty so we wanted to have to looked at to see if we can fix it. The representative (Bailey) was so nice and booked us an appointment on 11/6 for a diagnosis and informed me the tech would be informed of the details. The tech (Brady) arrived on time and was very nice but was only at our house for 5 min took one look pulled out the ice tray and said he can’t do anything since these fridges are known for these issues and told us to go buy a steamer and to try to heat steam out some of the frozen ice and see if that helps. He said he had to charge me the fee to come look at it. I hesitantly paid it and he quickly left. He wasn’t even in my house longer than 10 minutes and didn’t really do a diagnosis of anything. Fast forward a week, we bought the steamer and steamed the ice maker out and it was still having the same issue of not making any ice. So, I called back and informed them that the tech didn’t really look/diagnose it and I want him to come back out and actually pull the fridge out and diagnose it and for us to not be charged the diagnosis fee again. They booked us a follow up appointment at no charge. A few days later they called us back and said they will not be able to come do anything for us since these fridges are known for issues and are under a lawsuit at this time. I asked then why did they come and charge us to begin with if they knew they were not going to be able to help us? It should have never been booked to start with if they were never going to be able to do anything for us. I asked for a refund of the diagnosis fee since they really didn’t do anything and they had the operations manager (Jessica) contact me and after our discussion she agreed to the refund our payment. She mentioned we would see it in a few days. A few days passed and I still did not see the refund so I gave them a follow up call again Bailey was nice enough to assist but Jessica was out of office and despite the agreement her and I made the week prior for a refund Bailey informed me that the owner is now refusing to refund our payment as it was a diagnosis fee. I explained that I would like to speak with him directly and have not heard back and that if they do not refund my payment as agreed I will contact my bank and dispute it. Which is what I had to do. First, our fridge was NEVER diagnosed and they should have never booked the appointment and should have not taken our money knowing they could not help us. They tech wasn’t even at our home for longer than 10 min. We were promised a refund and the owner is going back on it and refused. Despite most of the team being nice this company and its Owner are just after your money. I NEVER will recommend them to anyone. Save your money and find a better and more trust worthy company who will actually perform the task you pay for and keep their word and take care of their customers. 😠

Nov 2021

Just had Tony put to service my washer - appreciated his knowledge and honest assessment. Scheduling the visit was easy and we had a tech out in just 3 days (the scheduler even apologized for how “long” that was to wait!) Will definitely recommend Affordable Appliance Repair to others!

Nov 2020

These guys are our go to's when appliances break in one of the properties we manage. They give an honest opinion and we love their pricing!