Charge money to come out and tell you a repair is the same price as a new appliance. Tell me sooner its not worth it. Then they tell ME to call the manufacturer and try to arrange they send the parts and then he’ll repair. I used to like Spencer’s, but after they recommended this repair company….I may just steer clear.
August 2024
Update: after nine months of getting nowhere with Goldwing, I contacted the appliance company directly. They sent out a tech who diagnosed the problem in under twenty minutes, took a trip to *Home Depot* to purchase a common part (fuse I think) and had the microwave up and running in under an hour total. Seriously, Goldwing left me hanging for NINE months. Over a Home Depot part and a 20 minute fix.
After two different technicians and five months, my appliance that broke less than 1 year after purchase remains broken. Neither tech was able to diagnose the problem. They do not follow up on parts on order, do not provide updates and are unresponsive.... read full review
July 2024
This place is terrible! As a nurse and single mom I buy warranties to ensure all my things are working appropriately because I don’t have the money to buy things on the fly. So I call about my freezer not working and they said since it was under Warrenty it would be no charge to have someone look at it. Well apparently it must have just been left open to cause the light to go out and what not so they charged me 129 dollars and didn’t even clean it out for me. I wish I would have done more research but as a nurse working long hours I didn’t have time. Had I known there would be a charge I would have waited but I was told there was no charge. Shame on you this could... read full review
Charge money to come out and tell you a repair is the same price as a new appliance. Tell me sooner its not worth it. Then they tell ME to call the manufacturer and try to arrange they send the parts and then he’ll repair. I used to like Spencer’s, but after they recommended this repair company….I may just steer clear.
Update: after nine months of getting nowhere with Goldwing, I contacted the appliance company directly. They sent out a tech who diagnosed the problem in under twenty minutes, took a trip to *Home Depot* to purchase a common part (fuse I think) and had the microwave up and running in under an hour total. Seriously, Goldwing left me hanging for NINE months. Over a Home Depot part and a 20 minute fix.
After two different technicians and five months, my appliance that broke less than 1 year after purchase remains broken. Neither tech was able to diagnose the problem. They do not follow up on parts on order, do not provide updates and are unresponsive.... read full review
This place is terrible! As a nurse and single mom I buy warranties to ensure all my things are working appropriately because I don’t have the money to buy things on the fly. So I call about my freezer not working and they said since it was under Warrenty it would be no charge to have someone look at it. Well apparently it must have just been left open to cause the light to go out and what not so they charged me 129 dollars and didn’t even clean it out for me. I wish I would have done more research but as a nurse working long hours I didn’t have time. Had I known there would be a charge I would have waited but I was told there was no charge. Shame on you this could... read full review